Complaints procedure.

If something is wrong with a report or a service, tell us at hello@homeartconstruction.co.uk with "Complaint" in the subject and your order reference.

• We acknowledge within 2 working days.
• A director not involved in the original work reviews it and responds within 10 working days.
• If we got it wrong, we correct the report and, where appropriate, refund or credit.
• If you remain dissatisfied, we will suggest an independent route, including the relevant ombudsman or alternative dispute resolution scheme for building work.